Bounced Incoming EmailsIn an effort to eliminate unsolicited bulk email (spam) and messages containing viruses, Ideal Internet's mail servers have a number of anti-spam mechanisms which together eliminate most junk emails.
If emails to Ideal Internet users are bouncing, it will be for one of the following reasons, listed in order of likelihood-
If you can only communicate by email, you may need to use a free service such as Yahoo! to ensure your mesage gets through.
For our users, if you believe that someone is unable to send you legitimate emails or attachments, we are happy to investigate the issue and offer solutions wherever possible.
However, to allow us to start an investigation we will need at least one of the following-
*Due to space limitations, our mail server only keeps a log of bounced emails for 24 hours.
To view the complete message including the headers in Outlook Express-
Click on the message in your inbox to highlight it
Apple Mac - From the view menu, pull down to 'Source'
Windows PC- From the file menu pull down to properties, from the new window that opens click 'Details', then 'Message source'.
Copy and paste the contents of the window to another document.
Send the document to us either by email or fax
Please note that unless we have made special arrangements for you, your outgoing email will be handled by whoever you connect to the internet with, e.g. Freeserve, BT, AOL, Tiscali, Blueyonder, etc. and it is them that you should contact if you can't send email.
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